Exchange & Return

REFUND


From the first email you send to customer service regarding your return, it will be processed. Due to the rush, an immediate response is not always possible. It is not necessary to send multiple emails: processing will be carried out as quickly as possible.

If for any reason you are not satisfied with the order you received, please contact us(https://misterlamp-melbourne.com/pages/contact) Misterlamp is committed to ensuring that our customers are 100% satisfied with the product they purchase from our suppliers. If you have any problems with shipping or the product, please contact us and our team will help you immediately.


There may be times when you want to return an order. Maybe because you don't like the product, or maybe there is another reason why you wouldn't like the order. For whatever reason, you have the right to cancel your order without giving any reason up to 30 days after receipt.


After cancellation, you have an additional 30 days to return your product. You will then be credited with the full order amount including shipping costs. You will only be responsible for the costs of returning the item from home to the online shop. These costs are approximately 25 AUD per package. You can find the exact prices on your carrier's website. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at info@misterlamp-melbourne.com
We will then refund you the order amount due within 14 days of registering your return, provided the product has already been returned in good condition.


If the product is damaged or the packaging is more damaged than is necessary to test the product, we may pass on this reduction in the value of the product to you. Therefore, please handle the product carefully and ensure that it is properly packaged when returning it.


  1. For sealed products. If the seal is broken, these products cannot be returned.
  2. that were created by the entrepreneur according to the consumer's specifications (individualization):
  3. that are clearly personal in nature;
  4. which cannot be returned due to their nature.

 

RETURN

 

Damaged products upon arrival

How annoying! Unfortunately, your product may be damaged in transit. If you received a damaged or incorrect product, please contact us within 30 days of receiving the product. Unfortunately, the return period expires after that. For the fastest solution, email us with a photo of the damaged part

of the article is visible. The most optimal photos are on a flat surface where the label and defect can be clearly seen. We will use this information to help you with your order and to avoid errors in the future


If there is any defect, we always deliver a new package or refund the first time. Will it arrive defective the second time? We will then refund you the full purchase amount. If you have any questions about products damaged upon arrival, please contact us


Manufacturing defects or defects after use

How annoying! Unfortunately, it may happen that there has been a production error for some time. It really must be a defect. In other words: the part is broken and barely meets the standard specified by the manufacturer. Wear parts are excluded from production errors or defects. below

Wear parts include, among others:

* Drive belt

  • BATTERIES,
  • Brake pads and discs, brake pads, brake drums,
  • Chains, lamps, sprockets, tires and tubes
  • Moving parts in the broadest sense of the word

If you have any questions about production errors or defects after use, please contact our customer service.


Delivery of incorrect products

We do our best to process all orders correctly. Unfortunately, sometimes orders go through and we deliver the wrong product to you. Of course, we will solve the problem and send you the correct order free of charge. If you have any questions about the delivery of incorrect products, please contact customer service


CLICK HERE FOR OUR CONTACT PAGE


Frequently asked questions about our return policy



In case it's not clear, here are some frequently asked questions about our return & refund policy:


  1. How long is the return period?

You can return a product within 30 days of receiving your order.

  1. How long does it take to get my money back?

A full refund will be made to the original

Payment method after we receive the products, inspect and confirm that the products have just been opened. All customers must contact us after returning the package and provide us with track and trace details so that we can process the refund.


Please note: Most financial institutions require an average of 3-5 business days to process the refund.


  1. Do I have to pay for return shipping?

Yes, all customers bear the return shipping costs themselves. We then recommend that you send returns with Track & Trace, as we cannot accept liability for lost returns.


  1. Can I return my product without contacting you?

No, you must contact us before submitting a return as the return address may be different from the address your order originally came from.


  1. How can I contact you?

You can contact us by email at: info@misterlamp-melbourne.com or through our contact page. The Misterlamp team works Monday to Friday from 8 a.m. to 7 p.m. We always aim to respond within 3 working days and are happy to help you!


  1. My order is damaged, what should I do?

In order to find the fastest solution, we will add a photo showing the poor quality or damaged part of the item. The most optimal photos are on a flat surface where the label and defect can be clearly seen. We will use this information to help you with your order and to avoid errors in the future. If you received a damaged or incorrect product, please contact us within 30 days

When you receive the product, please contact us. Unfortunately, the return period expires after that


Exchange product?


Would you like to exchange your product? That's no problem at all. You can contact us for this info@misterlamp-melbourne.com
However, you will bear the costs of returning the product yourself.




I entered an incorrect delivery address!


Have you accidentally entered the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you: info@misterlamp-melbourne.com


Here is a structured summary of Misterlamp's return policy, broken down into different topics:


In summary, return & refunds:

- Return deadline: Customers can return items within 30 days of receipt.
- Return period: After cancellation, 30 days for returns.
- Refund: Full refund including shipping costs; Customers bear return shipping costs (approx. 25 AUD).
- Product condition: Items should be returned in their original condition and packaging.


Special conditions:

- Damaged or incorrect products: Contact within 30 days with a photo of the defect.
- Exclusion from exchange: Sealed products, customized or personal items.
- Production errors: Exclusion of wearing parts such as batteries, brakes, etc.



Process and contact:

- Contact before returning: The return address may vary, so prior contact is necessary.
- Contact information: E-mail: info@misterlamp-melbourne.com
- Wrong delivery address: Immediate contact with customer service.




CONTACT DETAILS:

Company name: Witteveen Commerce LLP
Chamber of Commerce number: OC446864
Email-Address: info@houseoflamps-sa.com
Physical Address: 32 Kinburn St, London, London, SE16 6DW, United Kingdom

Any questions? Check out our FAQ
Or contact us via our Contact us