Shipping Policy
SHIPPING TERMS
At misterlamp-melbourne.com One of our main goals is to focus on high quality and secure shipping options - so that our customers can sit back worry-free until they enjoy our products at home with their loved ones.
To ensure that we can offer our products at reasonable prices, we have chosen to ship the products to you directly from the supplier. This allows us to save enormous amounts of storage, transport and packaging costs and offer you the products at a reasonable price.
Since we ship directly from the supplier, we have an average delivery time of 8 to 15 business days to Australia.
How long does the delivery take?
The delivery time consists of two important components:
1) Processing time (1-4 business days):
Order confirmation
Adjustments
Quality control
Packaging
2) Delivery time (7-11 business days depending on destination):
Order deadline: 07:00 (UTC +11) - Australian Eastern Daylight Time (Melbourne)
Order processing days: Monday to Friday
Total estimated delivery time (estimate):
Australia 8-15 working days* (standard shipping)
The delivery time is calculated from collection in our international transport center to the desired destination and can vary depending on the delivery location.
*All delivery times above are exclusive of customs duties and related delays. During times of increased demand such as Christmas, Black Friday or similar special offers, delays may occur.
HOW MUCH IS THE SHIPPING?
As a special service, we currently offer our customers free standard shipping worldwide.
WHERE IS MY PACKAGE?
After the package is packed, it will be handed over to our transport company and you will receive a tracking email.
For logistical reasons and to optimize delivery times, the order may be sent in several partial deliveries.
Once your order is delivered, you can enjoy your order! Of course, something can always go wrong. Would you like to exchange or return it? Then take a look at the following page:
Defective product?
How annoying! Unfortunately, your product may be damaged in transit. For this purpose, we always deliver a new package free of charge the first time and unfortunately we cannot provide a refund. Will it arrive defective the second time? We will then refund you the full purchase amount.
Order Tracking!
We know how exciting it is to wait for your order to arrive. That's why we provide a seamless and detailed order tracking system. Just enter your order number and email address on our tracking page to get real-time updates on your package's journey. From warehouse departure to your doorstep, stay informed every step of the way. If you encounter any issues or have questions about your order's location, our customer service team is ready to assist.
Lost package?
In the event that a package is lost or not delivered for logistical reasons, we always send a new package before forwarding it to us
Refund and Return Policy.
Import duties: In some cases, customs will carry out checks on the package that is delivered to you. Unfortunately, this legislation changed on July 1, 2021 and we have no influence on it. In some cases, customs may claim a small amount of import costs. However, this does not happen 99% of the time. Do customs duties still apply? Please contact us.
Delivery not to home or post office
If a package is delivered to your doorstep or dropped off at a post office, Misterlamp will bear the cost of delivering the package. If the package is not accepted or not collected at the post office, it will automatically be returned to the supplier and they will be entitled to deduct 25 AUD of the amount you returned.
may hold back.
If you have any further questions, you can contact us at any time.
WHY IS MY PACKAGE TRACKING NOT WORKING?
In some cases, it may take 1-2 business days for the shipping company to update the package location. In these cases, we ask for your understanding and patience.
If you have any further questions (about shipping, ordering, etc.), please feel free to send us a message under the menu heading “Contact" and we will reply as soon as possible! Or email: info@misterlamp-melbourne.com
CONTACT DETAILS:
Company name: Witteveen Commerce LLP
Chamber of Commerce number: OC446864
Email-Address: info@houseoflamps-sa.com
Physical Address: 32 Kinburn St, London, London, SE16 6DW, United Kingdom
Any questions? Check out our FAQ
Or contact us via our Contact us