Refund Policy

RIGHT OF REFUND

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation, you still have 30 days to return your product. You will then be credited with the full order amount including shipping costs. You will only be responsible for the costs of returning the item from home to the online shop. These costs are approximately 25 AUD per package. You can find the exact prices on your carrier's website. If you now make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - as far as reasonable - in its original condition and in the original packaging. To exercise this right, please contact us at info@houseoflamps-sa.com We will then refund you the order amount due within 14 days of registering your return, provided the product has already been returned in good condition.

The products must of course not have been used, washed or worn. If the product or packaging is damaged, we can absorb this loss in value of the product

Send an email to info@houseoflamps-sa.com with the reason for the return + a tracking code and an order or invoice number. The refund will be made by bank transfer after acknowledging the reason for the return.

If you have not received a response from us within 14 days, please contact us.

CONTACT DETAILS:

Company name: Witteveen Commerce LLP
Chamber of Commerce number: OC446864
Email-Address: info@houseoflamps-sa.com
Physical Address: 32 Kinburn St, London, London, SE16 6DW, United Kingdom

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